GBT OPERATIONS PROCEDURES

Number: INFO-04

Title: Mainsaver Work Request Entry

Last Revision: 25APR02

General

Mainsaver is a software package developed to enable work requests to be generated, revised to work orders, and automatically track work progress. It also allows automatic scheduling of maintenance activities. Operator's usage of this application will be limited to the generation of work requests.

Info

USE CAP LOCKS TO ENTER ALL MAINSAVER DATA

Starting Mainsaver

STEP

ACTION

1

Open the Citrix Server.  Once logged on, you will see the Mainsaver icon.

 (See Citrix / Rome Server Access procedure)

2

Click on the Mainsaver icon and log on using your Mainsaver login name and password.

If the icon does not work, use the start button and look under programs.  Your Mainsaver login name is the same as your email name without the @nrao.edu.  If you do not know your password, see Jerry Lawrence.

3

Open the “Maintenance” module

4

Click on the “Work Req” button

5

Click on the “New” button to open a new work request (WR) or “Retrieve” to retrieve an existing WR

6

Enter the following information:

 

Originator

your name

Phone

(optional)

Asset number

leave blank

Location

(optional)

Fault Code

 leave blank

Work requested

Type in a description of the failure and what you think needs to be done

Priority

leave blank

Status

select AWA (Awaiting Approval)

Work type and class

leave blank

Work group

Optional, take a stab at picking one if you want

Charge Cost Center

Enter 44XXX

 

7

Unselect the “Continuous Add” button if this is your only WR

8

Edit your WR by clicking the “Retrieve” button to review the WR

(use the WR number to recall it)

9

Click OK

Retrieving a WR

STEP

ACTION

1

Click the “Query” function to recall the WR

2

Double click on your WR to open it and edit.  

3

Save your changes by clicking “OK”

4

Exit Mainsaver, or enter a new WR

 

NOTE:  YOU CAN EXIT MAINSAVER BY CLOSING THE WINDOWS, HOWEVER YOU MUST SIGN OUT OF THE CITRIX SERVER BEFORE CLOSING THAT WINDOW.  WE HAVE A LIMITED NUMBER OF LICENSES, SO PLEASE SIGN OUT WHEN YOU ARE DONE.

Prepared By: Eric Knapp

Last modified: 25 APR 02