Mainsaver Tutorial

To start Mainsaver to work with assets:

Once you have logged onto the CITRIX server and accessed ROME,

1. Click on the Mainsaver icon.
2. Login using your assigned Mainsaver password (NOTE: DO NOT ATTEMPT TO CHANGE YOUR PASSWORD).
3. In Main Menu, click on Maintenance.
4. In Maintenance Module, click on assets.

To view assets at a location, or find a specific asset in the Hierarchy (Tree):

1. In the menu bar, go to Options/Hierarchy and click Open, or push F7.
2. Under System: Use the pull-down menu to select the GBT hierachy.
3. Search through the trees to find the asset you are looking for.

Assets are generally grouped into hierarchies according to physical location. For example, assets located in the receiver room can be located under A2-TIPPING STRUCTURE, then FEEDARM, then RECEIVER room.

All assets in the Hierarchy reside in a slot (a folder). When viewing slots, you will notice empty slots (slots without assets) have an empty folder icon. Slots with assets have a different icon.

The slot description in the hierarchy tree begins with the slot number (or name), followed by a slash, then the asset number. For example, the C-Band receiver is in the slot C-BAND RCVR 3.95-5.85 GHZ and the asset number is TUR-RCVR-C. Clicking on the asset will reveal that the slot description is RNE3-UNIT6-N2. This is our reference designator.

Slots with sub-slots have a – or + sign to show an expanded or collapsed tree.

To initiate a Work Order for an asset:

1. After you have found the asset in the hierarchy, single click on the asset to highlight it.
2. Click the Add Work Order button near the bottom of the screen. The Work Order window will pop up.
3. Fill out the Work Order as completely as possible. NOTE: USE UPPER CASE FOR ALL ENTRIES.
4. Click the OK button.
5. A window will display the Work Order number. Click OK.

Most required fields are in red. Especially important fields are:
   Originator - That's you.
   Fault Code - Such as failure, information only, etc.
   Work Requested - The description of the problem. PLEASE BE EXPLICT
   Status - Usually AWA (Awaiting Approval).

To search fields next to a magnifying glass icon such as Fault Code, double click in the field or move the cursor into the field and push F3. In the next window click OK. A list of possible entries should pop up. If the list is empty, you can try typing a code such as FAILURE.

Most fields will automatically fill in when you initiate a Work Order.

NOTE: Unless you are authorized to approve work orders, the status selection should be:
  AWA - Awaiting Approval

To retrieve or view a Work Request or Work Order:

1. In the Maintenance module, click Work Request or Work Order.
2. Click Retrieve.
3. You can use the pull down menu to narrow your search by working group.
4. Click OK.
5. Search the list for the asset, then double click (or click Edit).

If you need to further define your query:

1. From the Retrieve window, click on the Define Query button to further narrow your search.
2. In Define Query, use the pull down menu to select a Field Name (i.e. Asset Number).
3. Pick an Operator (i.e. Like).
4. Fill in the Field Name/Value (i.e. TUR will find all TUR entries ).
5. Click OK.

Note: If you Query the asset's Short Description, the field is case sensitive. Always use upper case.

If you know the Work Request/Work Order number:

1. When in Define Query, for Field Name select Work Request/Order Number.
2. In Operator, select Like.
3. In Field Name/Value type the Work Request/Order number.
4. Click OK.